How do I retrieve files?
Retrieving Files with the ABC Backup software
How can I retrieve a file I backed up?
Click on the Retrieve View tab in the ABC Backup software on your PC.
Click on the "Retrieve Options" button at the bottom of the page.
Choose which files, and from what time frame you would like those files.
Click the box next to the file you want, and then click "Retrieve Now."
You will be prompted to rename the file so it does not have the same name as another file on your PC; then the file will be retrieved.
To locate a specific file, use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen, or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F. Click here for our file retention policy.
Why can't I see a file that I backed up a while ago?
Retrieve View defaults to displaying the most recent version of your files. To see older versions, click "Retrieve Options" (bottom of screen) and select the view that you want. A description of each of the options can be found by clicking the Help button.
If you still don't see the file, set the display to 'Show all versions of all files'; then use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen, or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F.
Retrieving Files from CD
What's on a CD and how do I use it?
When you order a CD of your backups, you will receive a copy of all files associated with your account number. We are not able to offer selected files or dates.
Also on the CD is a copy of the ABC Backup software. You can run the ABC Backup software from the CD or reinstall the software on your computer. Written instructions are included with every CD order.
How do I order a CD of my backups?
Use the contact form. There is a cost of $10 per CD request which includes postage in Australia
IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request
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