Billing
- How and when do I pay the subscription fee?
- What if I need a receipt?
- When is the last charge made on a cancelled account?
- How do I update billing information?
- How do I get my billing questions answered?
How and when do I pay the subscription fee?
We accept payment by direct debit and credit card (visa, mastercard & bankcard). The billing information is requested when you subscribe to a free trial (you are not billed until the free trial period is over) or a plan. You will be billed monthly on the anniversary of your start date. So, if you chose to start the service on the 15th of the month, that's when you will be billed each month.
All new accounts will be charged a non-refundable, $50.00 set-up and origination fee*. Service charges will be incurred monthly, in arrears.
*Set-up and origination fee will not be deducted from subsequent bills.
What if I need a receipt?
Your bank statement or monthly credit card statement is your receipt of charges. It will contain a transaction for each charge from ABC Backup Pty Ltd. ABC Backup Pty Ltd charges the card according to the billing information provided when signing up.
When is the last charge made on a cancelled account?
Charges cease at the end of the month you have paid up to.
How do I update billing information?
Please use the contact form
How to I get my billing questions answered?
Please use the contact form
IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request
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