Account Information
- How can I tell which version I have?
- Where do I find my account information?
- Are account numbers unique to each computer?
- What are the advantages of the encryption key?
- How is data retrieval safeguarded?
How can I tell what version I have?
You can identify your version by opening the ABC Connected software (Start | Programs | Connected | Connected) and then clicking on Help | About.
Where do I find my account information
Your Account Number appears on the Home screen of the ABC Connected Agent and under Help | About.
Your Encryption Key: From the menu bar, select Options | Security | View.
Your Password: You can only see your password by printing your account information. From the menu bar, select Options | Security | View | Print.
Note: If you have a password, you will need it in order to print.
Are account numbers unique to each computer?
Each computer using ABC Connected has a unique account number. The account number is assigned when you connect to the Data Center for the first time after signing up for a plan. It is associated with the computer where the software is installed and the backups will take place. If you have multiple computers, you will have multiple accounts. If you have several accounts, they may all be charged to the same credit card.
By having a unique account number for your computer, data that you back up from that computer will be recoverable even if the account is moved to a new computer. If you want to share backups between computers, distinct account numbers enable you to do that as well.
What are the advantages of the encryption key?
An encryption key is used to encrypt your data for safe transmission between your computer and the secure Data Centers. You will be asked for your encryption key whenever you retrieve files or perform an account recovery.
The encryption key is a word or a phrase that you create when you first set up an account. It contains a minimum of eight (8) characters. Once an encryption key is set it cannot be changed.
How is data retrieval safeguarded?
Once you have established an account, you can create a password for it. A password must contain a minimum of 6 characters. It can be changed whenever you wish.
It is not necessary to have a password. However, you might want to password-protect your account if your computer is shared with other people. While a password won't prevent backups, it will prevent anyone else using your account from retrieving anything you have backed up.
While it is not necessary to have a password, once you have established an account, you can create a password for it. A password must contain a minimum of six (6) characters. It can be changed whenever you wish.
Note: Most people do not use an account password, and some companies do not even enable this feature for their users.
To create a password or to change one: From the menu bar, select Options | Security | Change Account Password. After your password has been transmitted to the Data Center, you should print your account information as described in the next paragraph.
In order to see an existing password, it is necessary to print the account information. However, you need to know the account password in order to print, so print the information while the password is fresh in your mind and store the printout in a safe place. From the menu bar, select Options | Security | View Encryption Key | Print.
IMPORTANT: If your question is not answered in the FAQs, please complete a Support Request
Contact - Special Offer - Management - Sitemap
